Linda F. Sudbeck
227 Oak Grove Street, Minneapolis MN 55403, (612) 871-8686, llindafay2004@yahoo.com
OBJECTIVE: New Business Insurance Specialist/ Data and Document Management/Customer Service
Self motivated, results oriented professional committed to professionalism and uncompromising integrity. Friendly, Outgoing,
Hardworking, wide range of experience and skills within numerous industries; Healthcare, Insurance, Energy, and Service.
Ability to effectively Communicate with diverse group of people, customers, which build relationships, resulting in repeat
business. Strong Analytical, Problems Solving, Attention to Detail and Precision strengthens highlights my creativity and
ability to thoroughly dissect, pin-point key issue, draw conclusion and bring it to resolution, thereby accomplish company
objectives.
My proficiency, thoroughness and loyalty has contributed to my longevity and proven I have what it takes to work in a
customer driven, team environment. My motto... "Get it Right the First Time" - Veteran Spouse.
• Systematically, retrieved and input customer data using multiple computer systems (Hogan, Frontier, & Vision), for
processing
• Managed all New Business accounts received for WFI Personal Insurance department
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SKILLS
Skilled; Project Coordinator/Dispatch Assistant, Receptionist, Customer Service Representative, Data Processor,
Account Manager and Personal Care Attendant (Healthcare) - with wide range of inter-office experience; professional phone
manner, intermediate Microsoft Office; Outlook, Word, Excel, entry level data entry, data processing, data management, 10
key, type (35+ wpm), process customer inquiries, strong communication skills; written, oral, interpersonal and organizational.
Copying, sorting, alpha and numerical filing, experience using internet, and various computer systems; Hogan, Vision,
Frontier, Fax Advantage, and e-fax. Strengths includes; Analytical, Detailed Oriented, being Systematic and Thorough. Works
well independently, with limited supervision and cohesively with a Team.
WORK HISTORY
Break in employment due to continuing education and job searching
Aerotek Staffing Agency (Franklin Energy)
Project Coordinator (10/2013 – 02/2014)
Accomplishments
Directly instrumental in increasing companies profit margin. Successfully, assured 200 residential and commercial
energy efficient equipment inspections (LED's, Fluorescent, CFL's Boilers/Furnace, RTUs, A/C, and VFD's motors)
were set-up and completed. Followed strict set of guidelines, resulting in energy savings and meeting budget to
goal deadline, as outlined by Xcel Energy.
• Phoned residential customers within Minnesota region to; verified personal and equipment information on rebate
applications, explained nature of inspection, before scheduling assessment
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Provide information concerning the type of energy program available for which client received rebate and or
equipment installation
Contacted commercial businesses to verify and confirm pertinent information for energy inspections already
scheduled; type of equipment installed, property location, contact person, date and time,
• Emailed select number of residential and commercial businesses required equipment surveys to assure quality of
equipment installation and process was performed according to individual rebate programs specification,
• Tracked and maintained accurate record of amount of surveys being distributed to select groups of residential and
business customers
Organized NB accounts; sorted, separated, dated stamped, and verified application information before archiving
Thoroughly, audited and verified accuracy of customer information; contact information, coverage details and
payment with insurance carriers before updating in system and communicating changes to accounting manager,
assuring accuracy of internal information
Retrieved, printed and processed new business transactions; renewals, cancellations and endorsements from
numerous insurance carriers (Traveler, Allied, Progressive, Safeco, MetLife, Liberty Mutual) online site, to assure
policies remained in force and updated
• Researched suspect items; cleared and or processed adjustments to accounts in various computer systems
Contacted various insurance carriers to verify policy renew dates, and set reminders to on calendar accordingly, to
assure proper adjustments or changes where made to policy at renewal date
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Contact Xcel Energy account Representative for residential customers to request energy assessment application for
advisers prior to home inspections
Effectively, contacted residential and commercial customers throughout Minnesota region, to request and or set-up
prescriptive energy efficiency equipment inspections
Accurately resolved customer inquiries regarding home energy saving programs, for residential inspections, assured
customers were aware of the benefits of program
Effectively, informed businesses of inspection requirements, processed and provided; name, number and pertinent
information in preparation of upcoming inspection
Coordinated with energy advisers to ensure good organization of files, paperwork, and data entry as well as
communication to business contacts
Whelan Security
Event Services Specialist (08/2013 – 12/2013)
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Effectively, utilized security baton to perform physical body scan of ticket holders for unwanted possessions before
entering Metrodome, assured unwanted entry of items or merchandise from entering the stadium, and NFL
regulations and security measures where maintained.
Scan tickets, during start of game.
Monitored and secured entry ways, corridors and exit doors to prevent unlawful use.
Effectively communicated and provided direction to ticket holders regarding seating; location, layout, and rows
within arena.
Promptly secured general areas; stair wells, entrances, exits and playing field/turf before, during and after each
game.
• Assisted with crowd control, assured all patrons and ticket holders vacated the Stadium after each game.
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Directed people to smoking areas, and make sure no one leave designated areas outside of Metrodome.
Best Home Care Agency
Personal Care Attendant (PCA) (05/2013 – 08/2013)
Supervised disabled child/children; cared for eight year old with ODD (Oppositional Defiant Disorder) Borderline
Autism, and ADHD
Caregiver and companion for elderly, with various disorders; bipolar, diabetes, high blood pressure
Provide verbal queues to client during AM care; bathing, oral hygiene, dressing, grooming, ROM, ADL, transferring,
and behavior
• Accompanied clients on outings and errands; to/from school, doctors appointments, grocery store, etc.
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Followed nurses assigned care plan and agency guideline per individual specification
Monitored and assured medicines are taken on time, providing verbal reminders, if necessary
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Supported and assisted clients in maintaining personal spaces; keeping them cleaned and placing any toys or
personal items back in designation areas, light housekeeping, cooking, laundry
Monitored and provided overall supervision, maintaining and assuring client and environment
Wells Fargo Incorporated, Financial Institution
Wells Fargo Insurance Services
Customer Service Representative, Processor (06/2007- 03/2012)
Accomplishments
Awarded “Individual Best Shot” for consistently maintaining quality of 95% and above, within a driven environment,
contributing to Personal Insurance Department effectively meeting production goals.
Received “Team Best Shot” awarded for exceptional contributions as a team player, for support role with special
projects, contributed to Wells Fargo reaching it's $1-Million worth Insurance Policies Sold
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Placed outbound customer calls; verified and confirmed personal information
Accurately verified customer insurance upon initial call, and entered in the system
Data Processor; facilitate accuracy and retention of accounting records
• Transactions Processor; updated any changes to renewals, cancellations and endorsements
• Systematically maintained new business accounts; tracked customer policies as related to sales
• Educated clients on underwriting requirements, policy interpretation, and state to sate standards & regulations
• Managed internal mail processes; sorting, placement and distribution
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Facilitated new hire training; educated new team members on outlined processes and procedures, personal
insurance practices and EOC
September 2000 – March 2012
Successfully, directed fans to locale of each parking garage for swift and organized departure of Stadium property,
to assure smooth and organized departure at the end of each game.
Monitored and oversee delivery of e-faxes; assume responsibility for research & distribution of electronic faxes
Inspected and verified insurance documents for accuracy
Corporate Headquarters of Wells Fargo Insurance
Receptionist (09/2003 – 06/2007)
Accomplishments
Awarded “Service Excellence” for production of quality work, strong work ethic and willingness to give up my free
time to assist with numerous projects
Awarded"Service Excellence" in Customer Service, her ability to effectively communicate and provide excellent
service to clients, thereby meeting our company standard of putting the customer first, and delivering excellent
service.
• Prompt on-time arrival, guaranteed business started in a timely fashion
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Professionally, answered and expedited incoming calls to facilitate satisfactory customer communication
Accurately recorded phone and emailed messages, prevented missed communication and assured team member
sufficiently received all messages
• Met and greeted customers; impart information, directed incoming clients to proper associate
• Scheduled and tracked meetings, entered on calendar in preparation for upcoming event
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Maintained lobby and general ares; to contribute to clean and professional environment
Accurately, stocked and maintained supplies, ensuring availability of office inventory
Thoroughly sorted, processed, and distributed all internal mail and parcel, to assure team members received their
mail in a timely manner
Wells Fargo Operations
Operations Clerk, Lead Processor (09/2000 – 09/2003)
Accomplishment
Awarded "Service Excellence" as Lead Processor, managed reject check process, increased productivity by 25%
from 70% to 95% and above.
• Managed training and process of check handling; collected, sorted and separated all incoming commercial checks
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• Data entry; See to it that checks were properly entered in Hogan (computer system), in preparation for storage
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Sorted, arranged and placed checks in 30, 60 and 90 day retention trays, according to set guideline for future use
Located, rand retrieved 90 day retention checks from storage, to assure accurate and proper destruction of older
unwanted checks
Identified, separated, and placed in special bins, checks to be scanned and captured for micro-fiche film collection
Inspected, sorted and organized large pallets of month-end statements into select piles
• Scanned and faxed 1000+ documents daily to external contacts
Facilitated mass-mailings; manually gather, and verify; name address and business type on statements, before
placing in predetermined envelope, to be shipped to customer
EDUCATION
• Coursera – Crafting an Effective Writer: Tools of the Trade
• Minnesota Department of Health – Personal Care Assistant (PCA), Certification
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Deauville Nursing Home – Certified Nursing Assistant (CNA)
Illinois Medical Training Center – Phlebotomy/EKG, Medical Terminology (Diploma Received),CPR certification
• Little Company of Mary Hospital – Internship, in Laboratory
• Richard J. Daley Junior College – Course Work
• William Rainey Harper High School – Diploma Received
Accurately; managed and oversaw, placement of commercial reject check process, from beginning to end. Assuring
accuracy, productivity goals and integrity of process was maintained
Successfully organized meal preparation; ordered and set-up business breakfast and lunch for upcoming meetings
and events with clients
Promptly, faxed forms and invoices to payroll using internal (Fax Advantage) computer system
Created basic display sheets and workable utility documents
Successfully, verified any new information or changes before updating and distributing calendar and internal phone
list, to assure internal contacts listing were accurate